Purchases of digital Products are final once payment has been completed and access to the Product has been provided, subject to any rights that cannot legally be excluded. Refunds are not generally offered for change of mind, failure to review the Product description, purchasing the wrong Product, deciding that the Product is no longer required or failing to use the Product.
Limited correction or refund requests
Contact us within seven days after purchase if any of the following occurs. This request period does not reduce any longer period required by applicable law.
- You were charged more than once for the same order.
- You paid but did not receive access after checking spam or junk folders and completing reasonable troubleshooting.
- The delivered file is corrupted, incomplete or unusable and we cannot provide a working replacement.
- The Product delivered is not the Product ordered.
- The Product is materially different from the description presented at the time of purchase.
- A refund, cancellation or other remedy is required by applicable law.
Requests generally not eligible
- A change of mind after access or download.
- Failure to review the Product description, intended audience or scope before purchase.
- A decision that the Product is no longer needed or will not be used.
- Inability to use the Product because of unsupported software or devices when the format was disclosed.
- Loss of access caused by sharing, licence misuse or violation of the Terms of Use and Sale.
How to request assistance
Email info@firesafetyhandbook.com with the purchaser’s name, order email, order number, Product purchased and a clear description of the issue.
Resolution process
We will normally first correct the order, restore access, provide a replacement file or offer reasonable technical assistance. If the issue cannot reasonably be corrected and the request qualifies under this policy or applicable law, an appropriate refund will be issued to the original payment method.
Mandatory rights
Nothing in this Refund Policy limits any right, remedy, warranty or protection that cannot legally be excluded or restricted.