This Privacy Policy explains how Fire Safety Handbook collects, uses, discloses, stores and protects personal information when you visit the Website, contact us, subscribe to communications or purchase Products.
1. Information we collect
- Contact and account information, such as your name, email address, organization and login details, where applicable.
- Transaction information, such as products purchased, order date, amount, currency, billing details and payment status. Complete payment-card information is handled by the secure third-party payment service available at checkout. We receive only the transaction and limited billing information reasonably required to administer the order and do not store complete payment-card numbers.
- Communications, including contact-form messages, support requests, reviews and other correspondence.
- Technical information, such as IP address, browser, device, operating system, referring page, pages viewed and cookie or similar identifiers.
- Marketing preferences and records of consent, subscription and unsubscribe activity.
2. How we use information
We use personal information to process and deliver orders; authenticate access; communicate about purchases; provide support; prevent fraud and misuse; maintain, secure and improve the Website and Products; comply with legal, tax and accounting obligations; and send promotional communications where permitted. We limit collection, use and disclosure to purposes that a reasonable person would consider appropriate in the circumstances.
3. Consent and marketing
We obtain consent where required and provide information about the purposes for collection. You may withdraw consent to optional uses, subject to legal or contractual restrictions. Marketing emails will identify the sender and include an unsubscribe mechanism. Transactional messages about an order, security or requested support may still be sent.
4. Cookies and analytics
The Website uses or may use essential cookies required for security, checkout and functionality. Limited analytics may also be used to understand Website traffic and improve performance. If non-essential analytics or advertising technologies are enabled, appropriate notice and consent choices will be provided where required. Browser settings may block some cookies, but doing so can affect Website functionality.
5. Service providers and cross-border processing
We may transfer personal information to third-party service providers that support Website hosting, ecommerce, payments, digital delivery, email, analytics, accounting, security and professional services. These providers are permitted to use the information only as needed to provide their services, meet legal requirements and protect their systems. Information may be processed in Canada, the United States or other jurisdictions and may be subject to the laws of those jurisdictions. We remain accountable for personal information transferred for processing and do not sell personal information to advertisers.
6. Retention and safeguards
Information is retained only as long as reasonably necessary for the purposes described, including legal, tax, accounting, dispute-resolution and security requirements. We use administrative, technical and physical safeguards appropriate to the sensitivity and volume of the information. No method of electronic storage or transmission can be guaranteed completely secure.
7. Access, correction and complaints
You may request access to or correction of personal information, ask questions, withdraw eligible consent or submit a privacy complaint by contacting info@firesafetyhandbook.com. We may need to verify your identity and may retain information where required or permitted by law. You may also contact the privacy regulator with jurisdiction over your concern.
8. Changes
We may update this policy to reflect changes in law, services or data practices. The current version will be posted with a revised effective date. Material changes will be communicated where required.