This Privacy Policy explains how Fire Safety Handbook collects, uses, discloses, stores and protects personal information when you visit the website, contact us, subscribe to communications or purchase products.
1. Information we collect
- Contact and account information, such as name, email address and organization.
- Transaction information, such as products purchased, order date, amount, currency, billing details and payment status. Complete payment-card information is handled by the secure third-party payment service at checkout.
- Communications, including support requests and correspondence.
- Technical information, such as IP address, browser, device, referring page, pages viewed and cookie or similar identifiers.
- Marketing preferences and records of consent, subscription and unsubscribe activity.
2. How we use information
We use personal information to process and deliver orders, communicate about purchases, provide support, prevent fraud and misuse, maintain and improve the website and products, comply with legal obligations, and send promotional communications where permitted.
3. Consent and marketing
We obtain consent where required. You may withdraw consent to optional uses subject to legal or contractual restrictions. Marketing emails include an unsubscribe mechanism.
4. Cookies and analytics
The website may use essential cookies required for security, checkout and functionality. Limited analytics, including Google Analytics, may be used to understand website traffic and improve performance.
5. Service providers and cross-border processing
Personal information may be transferred to service providers that support website hosting, ecommerce, payments, digital delivery, email, analytics, accounting and security. Information may be processed in Canada, the United States or other jurisdictions. We do not sell personal information to advertisers.
6. Retention and safeguards
Information is retained only as long as reasonably necessary for the purposes described, including legal, tax, accounting, dispute-resolution and security requirements. Appropriate administrative, technical and physical safeguards are used.
7. Access, correction and complaints
You may request access to or correction of personal information, withdraw eligible consent or submit a privacy question by contacting info@firesafetyhandbook.com.
8. Changes
This policy may be updated to reflect changes in law, services or data practices. The current version will be posted with a revised effective date.